Frequently Asked Questions

How can we help?

Answers to frequently asked questions.

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How long does the booking process take?

What methods of payment are accepted?

What do I do if I receive a tax statement?

Can I use more than one payment method to pay for a booking?

How do I edit or remove a payment method?

Booking Questions

Can I make changes to a pending booking request?

How do I cancel a booking request?

How do I check the status of my booking?

How do I find my booking?

When am I charged for a booking?

Help on your bookings

What happens if the ad space host cancels my booking?

What is the Resolution Center?

What should I do if I forgot something to add to my booking?

Should I book if I have not heard back from the ad space host?

How do I share booking details with others?

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